Frequently asked questions
Is your product suitable for sensitive, dry, or oily scalp?

Yes, our products are suitable for sensitive, dry and oily scalp.

There are generally no side effects under normal conditions of use. To ensure compatibility, we recommend conducting a skin patch test before using the product, especially if you are aware of any skin sensitivities.

If you experience severe redness, itchiness, or a burning sensation, please discontinue using the product immediately and consult a dermatologist.

If you are sensitive to any ingredients listed on the product label, please refrain from using it.
When can I expect to see results from using Scalp Revitalizing Serum?

Results can vary from person to person, we recommend daily application, continually for optimal results.

For those with a specific scalp condition or skin irritation, always talk to your GP or a dermatologist first.
When will I get my order?

For shipping and delivery in Malaysia, it typically takes 3-5 working days.

Please keep the following points in mind:

  • Accurate Shipping Address: Ensure your shipping address is accurate, as amendments cannot be made after your order number is generated.
  • Processing Time: We strive to prepare and dispatch your orders as quickly as possible. Orders are packed and shipped from Monday to Friday, excluding weekends & public holidays.
  • Shipping Confirmation: Once your order is shipped, you will receive an email with a tracking link for your parcel. If the tracking link does not work, please contact us at hello@shopslyck.com for your tracking number.

Rest assured that we are committed to ensuring a smooth shipping and delivery process for all our customers.

If you have any questions or need further assistance, you can reach out to our support team.
What happens if a product is out of stock?

In the unfortunate event of a product stock shortage, we will do our best to deliver your order within 7 working days. If the delay is significant, we will inform you through email and social media announcements. Should the delay exceed 7 working days, you have the option to request a cancellation of your order by contacting us at hello@shopslyck.com, and you will be refunded accordingly.

Similarly, if a free gift is out of stock, we may ship your order as partial without the gift. However, please note that gifts will be provided while stocks last, and announcements regarding such matters will be made on our social media accounts.
What is your return / refund / exchange policy?

Please refer to our Return & Refund Policy for more information.