We do not provide exchange or return for:

• Change of mind returns (due to hygiene purposes)
• Damaged outer packaging box (no damage to actual product)

Exchanges and returns are only accepted where:

• There is a product defect 
• Wrong item(s) have been sent

All our products go through stringent quality control before they are on their way to you. 

1. In the event where you have received a defective product or wrong order (e.g. incorrect shade), please contact us within 5 working days from delivery receipt with order number and details. Any request made after 5 working days will not be entertained to avoid abuse of exchange policy and to maintain fairness to all other customers.
2. In the event that any of the actual products have been damaged during delivery, please contact us within 24 hours from delivery receipt with the order number and clear images of the damaged item(s). Due to courier policy, parcels damaged in transit must be reported within 24 hours of receipt to be eligible for an exchange.

Please contact us via Instagram @shopslyck (preferred customer service channel) or hello@shopslyck.com (as an alternative). Where refunds are applicable, refunds shall be processed via the original payment method.