Returns and Exchanges

We accept exchange and returns for items that meet the following conditions. Requests that do not meet the following conditions will not be entertained to avoid abuse of exchange policy and to maintain fairness to all other customers.

• Condition: Exchange and returns are accepted where wrong item is delivered or the item is damaged during delivery. The product must be unused, unopened, and in its original packaging. Items that are damaged due to customer misuse will not be eligible.
• Timeframe: Requests must be initiated within 5 working days of delivery receipt. In the event where parcel is damaged in transit, such cases must be reported within 24 hours of receipt to be eligible for an exchange due to courier policy,
• Proof of Purchase: A valid receipt or order confirmation is required to process your request.

Please reach out to us via hello@shopslyck.com or Instagram (@shopslyck) with your order number and clear images of the wrong / damaged item(s) and we will assist you as soon as possible.

Once a return has been accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that customers would be responsible for the shipping fees incurred during the return process. In the case where wrong item is shipped, SLYCK will bear the shipping fees.

Returns and Exchanges is not allowed for the following scenarios
We are unable to process returns or provide refunds for (i) change of mind, (ii) product is not suitable for your specific needs or preferences, (iii) returning unused products